Question 1

What is WorkEdge?

Accepted Answer

WorkEdge is an all-in-one business management and operations platform. It connects customers, jobs, employees, scheduling, forms, quotes, invoices, assets, inventory and daily operations in one workspace.

Question 2

Who is WorkEdge for?

Accepted Answer

WorkEdge is designed for small and medium businesses, service companies, field teams, contractors, operations teams and growing organisations that need connected business operations.

Question 3

What does WorkEdge do?

Accepted Answer

WorkEdge helps businesses manage CRM, job management, workforce, scheduling, field operations, forms, quotes, invoicing, assets, inventory, reporting and automation from one platform.

Question 4

Where is WorkEdge available?

Accepted Answer

WorkEdge is built for businesses operating in South Africa, with pricing in ZAR and support during South African business hours.

Question 5

What modules are available?

Accepted Answer

WorkEdge includes CRM, jobs and operations, workforce, scheduling, digital forms, quotes, invoicing, assets, inventory, contracts, SLA management, help desk, reporting and automation.

Question 6

Does WorkEdge support mobile?

Accepted Answer

Yes. WorkEdge provides mobile access for field workers, technicians, managers and employees. Mobile app store listings will be published when available.

Question 7

Does WorkEdge have a desktop application?

Accepted Answer

WorkEdge Desktop is available for Windows, with additional platforms planned. You can also use WorkEdge Web from any modern browser.

Question 8

Can I use WorkEdge on multiple devices?

Accepted Answer

Yes. WorkEdge Web works in modern browsers, with desktop and mobile apps for dedicated workflows. Your data stays connected across devices.

Question 9

Is there a free plan?

Accepted Answer

Yes. WorkEdge Free includes core CRM, basic jobs, scheduling and limited users — ideal for exploring the platform or very light operations. See our pricing page for limits.

Question 10

How does the Pro trial work?

Accepted Answer

New organisations can start a 14-day Pro trial with full Pro access. There is no permanent Trial plan — choose a paid plan or Free when the trial ends.

Question 11

Are prices inclusive of VAT?

Accepted Answer

No. All published prices exclude VAT (15%). VAT will be added where applicable on invoices from WorkEdge.

Question 12

Can I switch plans later?

Accepted Answer

Yes. You can upgrade or change plans as your business grows. Contact accounts@workedge.co.za or sales@workedge.co.za for plan changes on Business accounts.

Question 13

Where can I see full plan comparison?

Accepted Answer

Visit /pricing for plan prices, feature comparison and usage limits.

Question 14

How do I create an account?

Accepted Answer

Go to /get-started and choose Start free trial or Get started free. You can also sign up directly at https://app.workedge.co.za/signup.

Question 15

Do I need IT support to set up WorkEdge?

Accepted Answer

Most small teams can configure WorkEdge themselves. We provide documentation and support; larger rollouts can request a demo or sales consultation.

Question 16

Can I import existing customer data?

Accepted Answer

Data import capabilities depend on your plan and module. Contact sales@workedge.co.za to discuss migration for larger accounts.

Question 17

How is my data protected?

Accepted Answer

WorkEdge uses secure authentication, role-based access control, encryption in transit, secure session management and audit logging. See our Security page for more detail.

Question 18

Does WorkEdge support MFA?

Accepted Answer

Multi-factor authentication is supported as part of WorkEdge secure authentication architecture.

Question 19

Where is data stored?

Accepted Answer

WorkEdge is designed for South African businesses. Infrastructure and data residency details are available on request — contact security@workedge.co.za.

Question 20

How do I contact support?

Accepted Answer

Email support@workedge.co.za for product support. Sales enquiries go to sales@workedge.co.za. We aim to respond within one business day.

Question 21

What support is included in each plan?

Accepted Answer

Free includes community and documentation. Pro includes email support. Premium and Business include priority support — see the pricing page for details.

Question 22

Is there a status page for outages?

Accepted Answer

System status is published at https://status.workedge.co.za and linked from our Status page.

Frequently asked questions

General

Product

Pricing & billing

Getting started

Security

Support

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