Platform
SLA Management
Monitor service commitments and response requirements.
Overview
Define and monitor service level commitments. Track response times and escalations linked to tickets and jobs.
Key capabilities
- SLA policies and response targets
- Ticket and job SLA tracking
- Escalation visibility for managers
- Performance reporting on commitments
- Customer service accountability
Business outcomes
- Meet contractual response commitments
- Escalate before SLAs are breached
- Report on service performance to customers
Related
Works with other WorkEdge modules
This module connects naturally with the rest of the platform.
See how WorkEdge connects your operations
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