Platform
Help Desk
Manage support requests, tickets and customer issues.
Overview
Manage customer support tickets from intake through resolution. Help desk connects to CRM, jobs and SLA management.
Key capabilities
- Ticket creation and assignment
- Customer-linked support history
- Status, priority and resolution tracking
- Links to jobs and field dispatch
- SLA-aware support workflows
Business outcomes
- Centralise customer support requests
- Convert tickets into jobs when needed
- Improve response times and customer satisfaction
Related
Works with other WorkEdge modules
This module connects naturally with the rest of the platform.
See how WorkEdge connects your operations
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